At Sparkle and Crown, we take pride in creating high-quality products you'll love. If something isn't right with your order, we're here to help.

Returns & Exchanges

Because our products are handmade and produced in small batches, all sales are final unless noted below.

Eligibility

If your item arrives damaged within 30 days of purchase, you are eligible for a replacement. In the event that the product is out of stock, you will be issued a store credit. The credit amount will be based on the price of the item at the time of purchase.

If the item arrives disassembled, please refer to our FAQs for assembly instructions.

Damages caused by user error are not eligible for a replacement.

Personalized Orders

Because personalized items are made specifically for you, we cannot accept returns or offer refunds due to customer errors, including misspelled names, incorrect dates, colors, or other customization details submitted at the time of purchase. Please review your personalization carefully before placing your order.

If your personalized item contains an error that differs from the information you provided, please contact us within 7 days of delivery with your order number, description of the error and photos of the item. If the mistake is on our end, we will gladly replace the item or provide an appropriate resolution at no additional cost.

Refunds

Once your return has been reviewed and approved, we'll notify you of the status of your refund.

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not yet begun. Once production has started, custom and personalized orders cannot be canceled.

Questions?

We're committed to making your shopping experience a great one. If you have any questions about your order or this policy, please reach out to us through our social media pages or by email. We'll be happy to assist you.